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KWANSEI GAKUIN University Library
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Customer-responsive management : the flexible advantage
Frank W. Davis, Karl B. Manrodt. -- : pbk. -- Blackwell Publishers, 1996. <BY00079449>
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Customer-responsive management : the flexible advantage
Frank W. Davis, Karl B. Manrodt. -- : pbk. -- Blackwell Publishers, 1996. <BY00079449>
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Bibliography Details
title and statement of responsibility area
Customer-responsive management : the flexible advantage / Frank W. Davis, Karl B. Manrodt
publication,distribution,etc.,area
Cambridge, Mass. : Blackwell Publishers , 1996
physical description area
xvii, 416 p. : ill. ; 22 cm
Volume Information
volumes
: pbk
ISBN
1557865051
note
Includes bibliographical references and index
NCID
BA29139094
text language code
English
author link
*Davis, Frank W. (Frank White), 1939- <AU00319313>
author link
Manrodt, Karl B., 1957- <AU00319314>
classification
Marketing NDC9:675
classification
LCC:HF5415.5
classification
DC20:658.8/12
subject headings
Customer services -- Management
subject headings
Consumer satisfaction
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author
*Davis, Frank W. (Frank White), 1939-
Manrodt, Karl B., 1957-
Marketing NDC9:675
LCC:HF5415.5
DC20:658.8/12
subject
Customer services -- Management
Consumer satisfaction
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