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Customer-responsive management : the flexible advantage

Frank W. Davis, Karl B. Manrodt. -- : pbk. -- Blackwell Publishers, 1996. <BY00079449>
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Contents and Summary Details
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Customer-responsive management : the flexible advantage

Frank W. Davis, Karl B. Manrodt. -- : pbk. -- Blackwell Publishers, 1996. <BY00079449>
Functions:
Contents and Summary Details
URL to this page:

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No. Volumes Location Call No Material ID Status Due Date Reservation
0001 U BM Books 380.1:2946 0001976455 0items
0002 : pbk KS 4F Books 380.1:2946 0029528585 0items
No. 0001
Volumes
Location U BM Books
Call No 380.1:2946
Material ID 0001976455
Status
Due Date
Reservation 0items
No. 0002
Volumes : pbk
Location KS 4F Books
Call No 380.1:2946
Material ID 0029528585
Status
Due Date
Reservation 0items
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Bibliography Details

title and statement of responsibility area Customer-responsive management : the flexible advantage / Frank W. Davis, Karl B. Manrodt
publication,distribution,etc.,area Cambridge, Mass. : Blackwell Publishers , 1996
physical description area xvii, 416 p. : ill. ; 22 cm
Volume Information
volumes : pbk
ISBN 1557865051
note Includes bibliographical references and index
NCID BA29139094
text language code English
author link *Davis, Frank W. (Frank White), 1939- <AU00319313>
author link Manrodt, Karl B., 1957- <AU00319314>
classification Marketing NDC9:675
classification LCC:HF5415.5
classification DC20:658.8/12
subject headings Customer services -- Management
subject headings Consumer satisfaction
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