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KWANSEI GAKUIN University Library
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Listening to customers
James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ; [translated by UNICAL International]. -- Harvard Business School Press, c1994, c1995. -- (People service success ; 4). [映像資料]. <BY00076211>
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Listening to customers
James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ; [translated by UNICAL International]. -- Harvard Business School Press, c1994, c1995. -- (People service success ; 4). [映像資料]. <BY00076211>
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Sch. Business Admin.
380.1:VTM-521:4
0001888148
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Bibliography Details
title and statement of responsibility area
Listening to customers / James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ; [translated by UNICAL International]
specific material designation code
Videocassette
publication,distribution,etc.,area
Boston, Mass. : Harvard Business School Press , c1994, c1995
physical description area
1 videocassette (30 min.) : VHS, sd., col. ; 19 cm. + 2 guides
parent bibliography link
People service success <BY02014875> 4//a
variant titles
翻訳タイトル:顧客の声に耳を傾ける
コキャク ノ コエ ニ ミミ ヲ カタムケル
variant titles
その他のタイトル:The power of ideas at work
note
Title from label
note
In English and Japanese
note
"日本語版"--label
NCID
BA27948807
text language code
English Japanese
author link
Heskett, James L. <AU00006964>
author link
Sasser, W. Earl <AU00109365>
author link
Schlesinger, Leonard A. <AU00059266>
author link
UNICAL International <>
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People service success
author
Heskett, James L.
Sasser, W. Earl
Schlesinger, Leonard A.
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