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Listening to customers

James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ; [translated by UNICAL International]. -- Harvard Business School Press, c1994, c1995. -- (People service success ; 4). [映像資料]. <BY00076211>
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0001 Sch. Business Admin. 380.1:VTM-521:4 0001888148 0items
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Material ID 0001888148
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Bibliography Details

title and statement of responsibility area Listening to customers / James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ; [translated by UNICAL International]
specific material designation code Videocassette
publication,distribution,etc.,area Boston, Mass. : Harvard Business School Press , c1994, c1995
physical description area 1 videocassette (30 min.) : VHS, sd., col. ; 19 cm. + 2 guides
parent bibliography link People service success <BY02014875> 4//a
variant titles 翻訳タイトル:顧客の声に耳を傾ける
コキャク ノ コエ ニ ミミ ヲ カタムケル
variant titles その他のタイトル:The power of ideas at work
note Title from label
note In English and Japanese
note "日本語版"--label
NCID BA27948807
text language code English Japanese
author link Heskett, James L. <AU00006964>
author link Sasser, W. Earl <AU00109365>
author link Schlesinger, Leonard A. <AU00059266>
author link UNICAL International <>