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The service management course : cases and readings

W. Earl Sasser, Jr., Christopher W.L. Hart, James L. Heskett. -- Free Press. <BY00330737>
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Contents and Summary Details
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The service management course : cases and readings

W. Earl Sasser, Jr., Christopher W.L. Hart, James L. Heskett. -- Free Press. <BY00330737>
Functions:
Contents and Summary Details
URL to this page:

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No. Volumes Location Call No Material ID Status Due Date Reservation
0001 U 2F Books 380.22:3709 0002549947 0items
No. 0001
Volumes
Location U 2F Books
Call No 380.22:3709
Material ID 0002549947
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Bibliography Details

title and statement of responsibility area The service management course : cases and readings / W. Earl Sasser, Jr., Christopher W.L. Hart, James L. Heskett
publication,distribution,etc.,area New York : Free Press
publication,distribution,etc.,area Toronto : Maxwell Macmillan Canada
publication,distribution,etc.,area New York : Maxwell Macmillan International , c1991
physical description area x, 977 p. : ill. ; 26 cm
Volume Information
ISBN 0029140919
note Includes bibliographical references
NCID BA13718478
text language code English
author link *Sasser, W. Earl <AU00109365>
author link Hart, Christopher W. L. <AU00109366>
author link Heskett, James L. <AU00006964>
classification Mercantile business NDC9:673
classification LCC:HD9980.5
classification DC20:658
subject headings Service industries -- Management -- Case studies
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